For the Netherlands
If you can't find an order in your Riverty app or MyRiverty, this may have several reasons:
Your invoice has not yet been sent
Your invoice will be sent after we have received a notification from the webshop that your order has been shipped. You can already see that your order has been registered in the Riverty app and MyRiverty.
Your invoice has been marked as spam and therefore did not end up in your inbox
Check your spam filter and mark emails from Riverty as "trusted" to prevent this in the future.
There is a spelling mistake in your email address
The invoice is probably still on its way to you by post. We automatically detect that the email sending failed. Contact our customer service at customercare@riverty.nl and we will try to resolve this for you as quickly as possible.
You use different email addresses for your purchases
Log in with the email address you used during the purchase to see an overview of all payments linked to this email address. For an optimal experience, it is best to use the same email address for all your purchases. This way you have an overview of all your invoices and prevent you from missing notifications or payments.
For Belgium
If you ca'nt find an order in your Riverty app or MyRiverty, this may have several reasons:
Your invoice has not yet been sent
Your invoice will be sent after we have received a notification from the webshop that your order has been shipped. You can already see that your order has been registered in the Riverty app and MyRiverty.
Your invoice has been marked as spam and therefore did not end up in your inbox
Check your spam filter and mark emails from Riverty as "trusted" to prevent this in the future.
There is a spelling mistake in your email address
The invoice is probably still on its way to you by post. We automatically detect that the email sending failed. Contact our customer service at customercare@riverty.be and we will try to resolve this for you as quickly as possible.
You use different email addresses for your purchases
Log in with the email address you used during the purchase to see an overview of all payments linked to this email address. For an optimal experience, it is best to use the same email address for all your purchases. This way you have an overview of all your invoices and prevent you from missing notifications or payments.