For the Netherlands
The amount on the invoice is communicated to Riverty by the webshop
The invoice amount may differ for the following reasons:
- Your return has not been processed or;
- A discount not processed as a result of a returned product or;
- Return costs charged by the webshop or;
- A discount is missing from your invoice.
Contact the webshop to adjust your invoice
If the outstanding amount on your invoice is not correct, we advise you to contact the webshop where you placed your order. The webshop can adjust your invoice.
You will find the details of the webshop in our e-mails.
To contact the webshop, you will find the details at the bottom of our emails under the heading: ‘Questions about your order, delivery or returns?’.
Your invoice will be adjusted automatically
When the shop has updated your invoice, we will automatically receive a message and your invoice will be updated. You do not have to do anything else.
Pay your invoice with the Riverty app or MyRiverty
With the Riverty app and MyRiverty, you can pay easily and quickly via iDEAL. The links below explain how to pay.
- How can I pay via the Riverty app? – Riverty Support
- How can I pay via My Riverty? – Riverty Support
For Belgium
The amount on the invoice is communicated to Riverty by the webshop
The invoice amount may differ for the following reasons:
- Your return has not been processed or;
- A discount not processed as a result of a returned product or;
- Return costs charged by the webshop or;
- A discount is missing from your invoice.
Contact the webshop to adjust your invoice
If the outstanding amount on your invoice is not correct, we advise you to contact the webshop where you placed your order. The webshop can adjust your invoice.
You will find the details of the webshop in our e-mails.
To contact the webshop, you will find the details at the bottom of our emails under the heading: ‘Questions about your order, delivery or returns?’.
Your invoice will be adjusted automatically
When the shop has updated your invoice, we will automatically receive a message and your invoice will be updated. You do not have to do anything else.
Pay your invoice with the Riverty app or MyRiverty
With the Riverty app and MyRiverty, you can pay easily and quickly via Bancontact. The links below explain how to pay.