Register a return via MyRiverty

For the Netherlands and for Belgium

To make the return process as smooth as possible, a number of actions are required

These include reporting the return of your order to both the webshop and Riverty and keeping a return slip to prove that you returned your order. Check the link below with all the required actions. 

Registering a return in a few steps through MyRiverty Log in to MyRiverty with your email address You select your purchase in MyRiverty Scroll down and then choose “Submit return” Check which items you have retained The invoice amount will now be updated

Need help logging in? Click on this link: How can I log in to the web version of the Riverty app? – Riverty Support

Are you returning the entire order?

Then you can register your return in the Riverty app or MyRiverty. Then we will know that we have to wait a while until the webshop has processed your return. Always follow the return instructions of the webshop. As soon as your return has been processed by the webshop and we have received a notification, we will send you a confirmation by e-mail. Your invoice will then be adjusted in your overview.

Are you returning (a) part(s) of your order?

You can then select which items you want to return in the app or in MyRiverty. Then you can immediately pay for the products you keep, including any shipping costs. Do this within the period indicated in your payment overview. As soon as your return has been processed, you will receive a confirmation from us by email and this will also be adjusted in your overview.

Do you need more information about returns?

• Go to our support page.
• Register a return via MyRiverty – Riverty Support
• Step-by-step plan to return an order – Riverty Support

For the Netherlands: click on the link to go to the Riverty app or MyRiverty: Riverty app or MyRiverty

For Belgium: click on the link to go to the Riverty app  or MyRiverty: Riverty app or MyRiverty