Despite the care with which we have set up our processes, it appears that we have sent you a payment reminder in error today.
This payment reminder should not have been sent to you
We have already received your payment. You can therefore delete our e-mail message. Our sincere apologies for the inconvenience or distress caused.
There is no need to call our customer service
While we understand that this is an annoying situation, and you might want to know whether this e-mail is really meant for you, there is no need to contact us. You can check in our app or web app if the amount has been processed. Have you paid but can't find it in the app yet? Then your payment has not yet been fully processed. You still don't need to do anything now as it can take a short time for a payment to be registered in our app. No action will be taken towards you while this payment is being processed.