Voor Nederland
We offer a payment arrangement as a solution for customers who are unable to pay their invoice in full due to financial difficulties.
How to request a payment arrangement:
1. Go to our website
2. Carefully read the terms and conditions
3. Indicate which invoice numbers you'd like to include (maximum of 3 invoices)
👉 Note: Requests can only be submitted via the website. Requests via email or chat will not be processed.
What happens next?
If your request is approved, you’ll receive an email with the subject “Activate your payment arrangement.”
In that email, you can set the installment amount or choose the number of installments yourself.
Don’t forget to do this!
👉 Important: If you don’t activate the arrangement, or if you don’t stick to it, your invoice may be handed over to a collection agency and additional fees may apply.
Useful links:
Can I make payment arrangements?
Is it possible to pay the Monthly Invoice in instalments or take a payment break?