For the Netherlands
It is possible that the payment through MyRiverty or app has failed. You can check your bank statement to see if the payment has actually taken place.
If the payment failed, we recommend you to try again by using the iDEAL link in the payment overview we sent you by email.
If this also fails, you can try to transfer the payment manually using the payment details from our payment overview.
For Belgium
It is possible that the payment through MyRiverty or app has failed. You can check your bank statement to see if the payment has actually taken place.
If the payment failed, we recommend you to try again by using the Bancontact link in the payment overview we sent you by email.
If this also fails, you can try to transfer the payment manually using the payment details from our payment overview.