For the Netherlands
Your satisfaction is important to us. Despite our careful collection procedures, you may not be satisfied with our service. We take complaints about this seriously. Because we believe we can learn from these complaints, we see them as an opportunity to improve our service. In this way, we strive to provide you with the best possible service.
Not satisfied with our billing process?
Or the way we spoke to you? Then you can send us a complaint. The receipt of your complaint will be confirmed in writing within two working days. You will receive a response to your complaint within three weeks. If we are unable to respond within 3 weeks, we will notify you.
How do I submit a complaint?
You can do so by sending an e-mail to klachten@riverty.nl.
Are you not satisfied with the handling of your complaint?
We will handle your complaint carefully. If you do not agree with our response, you can submit your complaint to the KIFID (Financial Services Complaints Institute). The KIFID will only deal with your complaint if you have first sent it to us and given us the opportunity to deal with it. Only if you disagree with our response can you submit your complaint to the KIFID.
For Belgium
Your satisfaction is important to us. Despite our careful collection procedures, you may not be satisfied with our service. We take complaints about this seriously. Because we believe we can learn from these complaints, we see them as an opportunity to improve our service. In this way, we strive to provide you with the best possible service.
Not satisfied with our billing process?
Or the way we spoke to you? Then you can send us a complaint. The receipt of your complaint will be confirmed in writing within two working days. You will receive a response to your complaint within three weeks. If we are unable to respond within 3 weeks, we will notify you.
How do I submit a complaint?
You can do so by sending an e-mail to klachten@riverty.nl.