How do I report a complaint?

For the Netherlands and for Belgium

It is important to us that you are served to your satisfaction. We would love to hear how we can do better in the future. Please let us know what your complaint is and we will deal with it as soon as possible.

You can complain about the following issues:

• The way you were spoken to by a Riverty employee
• The services provided by Riverty

How can you report a complaint?

You can file a complaint by sending an e-mail to: klachten@riverty.nl.

We will confirm the receipt of your complaint by e-mail.

When will you receive a response?
We will respond to your complaint within 15 working days.

If you do not have a complaint but have a question about your invoice, a return or delivery
If you have a question about the topics listed below, we recommend using Riverty Support. All information and answers to your questions can be found here;

• Invoices:
  • The amount payable on my invoice on MyRiverty is incorrect – Riverty Support
  • My amount is not correct after I returned my order – Riverty Support
  • Invoice with double parking costs - EasyPark – Riverty Support
• Returns:
  • Tips to return your ordered items – Riverty Support
  • Webshop did not receive return - return receipt request – Riverty Support
  • Why can't I register a return via MyRiverty? – Riverty Support
• Parktransactions
  • Parking rate is incorrect - EasyPark – Riverty Support
  • My parking time is incorrect - Easypark – Riverty Support
• Unreceived supplies:
  • I didn't receive a delivery – Riverty Support

Check this link:

• What is Riverty's complaints procedure? – Riverty Support