For the Netherlands
Do you want to end your Flex loan? You can do so in the following ways
Cancel the Flex loan
Within 14 days after taking out the Flex credit and the agreement, you can use the right of withdrawal to cancel the agreement. You can read how to do that here.
Terminating the Flex agreement
You can end the Flex credit yourself via the Riverty app. It is important to note that your balance must be zero. Is there still an outstanding balance? Then follow these steps:
- Go to the Riverty app
- Click on the “Flex” button in the menu
- Edit your monthly amount
- Select the option “Full outstanding balance”
- We will deduct the full amount on the next payment date
- When the full credit amount has been deducted, you will be given the option to terminate the contract.
Don't have a balance outstanding?
- Go to the Riverty app
- Click on the “Flex” button in the menu
- Choose the option to terminate your contract
After 12 months of inactivity, your Flex contract is automatically terminated.
In addition, the contract is also automatically terminated upon transfer to our collection agency Riverty Back in Flow.
After termination of your Flex credit, your payments are reverted back to the normal billing process.
Useful links:
Can I also repay my Flex credit at once?
Will my Flex credit be registered with BKR
Where can I find my Flex contract?