For the Netherlands and for
Belgium
Riverty's 14-day account allows you to preview your ordered products before paying.
The 14-day account works as follows:
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Order and receive
You place an order with a webshop that offers Riverty as a payment option.
You receive a ‘thank you for your order’ e-mail from Riverty.
After you have received your order, you will receive an invoice from Riverty by e-mail. You can take your time to review the products. -
14-day cooling-off period and payment
You have 14 days to decide whether you want to keep the products. Don't miss your payment deadline and pay within these 14 days.
You can easily pay via the Riverty App or MyRiverty, with iDEAL or Bancontact. -
Postpone payment
If you do not manage to pay your bill within 14 days, you can pause payment once via the MyRiverty app. Please note, this can be done no later than 13 days after receipt of the order. -
Returning
Would you like to return one or more products? Report your return in the Riverty app.
What happens if I pay too late?
If we have not received your payment by the payment deadline, we will send you a payment reminder by e-mail and/or SMS. This will warn you of an increase in collection costs if you do not pay on time. These collection costs will be charged automatically and will have to be paid by you.
Useful links:
I didn't receive a delivery from the webshop – Riverty Support
Step-by-step plan to return an order – Riverty Support
Can I postpone my payment date? – Riverty Support
Download the Riverty app!
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