For the Netherlands
You place an order at the webshop and receive a "thank you for your order" email with an invoice from Riverty with a payment term of 14 days.
If you are unable to pay the invoice within 14 days, you can pause the payment once for 7 days via the MyRiverty app. Please note, this can be done up to 13 days after receipt of the order.
If we have not received your payment after 7 days of deferral, we will send you a reminder by e-mail and/or SMS. You will be warned about an increase of collection costs if you do not pay on time. These collection costs will be charged automatically and will therefore have to be paid by you.
This will be followed by several reminders (and a second charge). If you have not yet been able to pay, we will transfer the invoice to the collection agency.
For Belgium
You place an order at the webshop and receive a "thank you for your order" email with an invoice from Riverty with a payment term of 14 days.
If you are unable to pay the invoice within 14 days, you can pause the payment once for 7, 14 or 21 days via the MyRiverty app. Please note, this can be done up to 13 days after receipt of the order.
If we have not received your payment after 7, 14 or 21 days of deferral, we will send you a reminder by e-mail and/or SMS. You will be warned about an increase of collection costs if you do not pay on time. These collection costs will be charged automatically and will therefore have to be paid by you.
This will be followed by several reminders (and a second charge). If you have not yet been able to pay, we will transfer the invoice to the collection agency.