We understand it’s frustrating if you can’t log in because your customer account with a webshop has been blocked.
For the Netherlands and for
Belgium
Your Asos account has been blocked
You’re no longer able to log in to the webshop. This could have several reasons — for example, something might have gone wrong with an order or return, or the webshop wants to verify something. Only Asos knows the exact reason why your account has been blocked.
Contact the webshop to have your account unblocked
Only Asos can help you unblock your account. Use the contact details on their website, such as email, phone, or chat. If you’re unable to get in touch, you may want to seek help from a consumer protection organization.
Riverty only handles the invoicing for your order and cannot assist you with this
We do not have access to your account with the webshop. For questions about your order, you’ll need to contact Asos directly. Unfortunately, we’re unable to help you with this.