For the Netherlands
If you didn't receive a reminder via your email address, this may be for the following reasons:
- It may be that your spam filter is too strict, which is why our emails are not arriving. We therefore recommend that you check this in the settings. If you go to junk email via the settings, you will find a heading with 'blocked senders and domains'. This list probably contains our email address.
- You can remove the email address noreply-nl@info.riverty.com from there and add it to 'safe senders and domains'. You should then receive emails from us again.
- You made a typo while placing the order. As a result, we received the wrong email address from the webshop. Therefore, also check whether you have received confirmation of your order from the webshop.
- You use multiple email addresses to place your orders. We may have sent the reminder to a different email address.
You can use our App or MyRiverty environment. Here you always have an up-to-date overview of your orders.
For Belgium
If you didn't receive a reminder via your email address, this may be for the following reasons:
- It may be that your spam filter is too strict, which is why our emails are not arriving. We therefore recommend that you check this in the settings. If you go to junk email via the settings, you will find a heading with 'blocked senders and domains'. This list probably contains our email address.
- You can remove the email address noreply-be@myafterpay.com and noreply-be@info.riverty.com from there and add it to 'safe senders and domains'. You should then receive emails from us again.
- You made a typo while placing the order. As a result, we received the wrong email address from the webshop. Therefore, also check whether you have received confirmation of your order from the webshop.
- You use multiple email addresses to place your orders. We may have sent the reminder to a different email address.
You can use our App or MyRiverty environment. Here you always have an up-to-date overview of your orders.