Due to a technical error at EasyPark, subscription and/or administration fees were incorrectly charged on one or more invoices. These fees will be corrected. Have you already paid the fees? You will receive the amount you overpaid back into your bank account within 14 days. You do not need to do anything.
For the Netherlands
About the incorrectly charged fees
Due to a technical error at EasyPark, subscription and/or administration fees were incorrectly charged on one or more invoices.
What happened?
Due to a technical error at EasyPark, subscription and/or administration fees were incorrectly charged on one or more invoices.
These fees will be corrected. If you received an email from Riverty about this, you can find the affected invoice or invoices and amounts in the email.
Why did I receive an email from Riverty?
EasyPark is responsible for the parking services, subscriptions and the information used for these services.
Based on this information, Riverty handles invoicing and collects payments on behalf of EasyPark. This is why Riverty informs you about the correction of your invoice and any refund.
Do I need to do anything?
No. We will make sure the incorrectly charged fees are corrected.
Have you already paid the fees? You will receive the amount you overpaid back into your bank account within 14 days. You do not need to do anything.
My invoice and refund
What happens to your invoice depends on whether you have already paid the incorrectly charged fees.
I have already paid the incorrectly charged fees. What happens now?
You will receive the amount you overpaid back into your bank account within 14 days. You do not need to do anything.
I have not yet paid the incorrectly charged fees. What happens to my invoice?
We will remove the incorrectly charged fees from your invoice.
Is there still an amount outstanding after the correction? We will ask you to pay the remaining amount on your invoice.
Will I also receive a refund for collection costs I have paid?
Have you paid collection costs because of the incorrectly charged fees? You will also receive these collection costs back into your bank account.
You do not need to do anything.
Why am I receiving multiple refunds?
Do the incorrectly charged fees relate to multiple invoices that entered the collections process? You may receive multiple refunds from Riverty.
Each refund remains linked to the original invoice. This is why the amounts are refunded separately.
I have another question
For questions about EasyPark, please contact EasyPark. For questions about your invoice, payment or refund, Riverty can help you.
When should I contact EasyPark?
Contact EasyPark if you have questions about:
- your parking services;
- your subscription;
- EasyPark's subscription and/or administration fees;
- why the fees are being corrected.
When should I contact Riverty?
Contact Riverty if you have questions about:
- your invoice;
- your payment;
- your refund;
- collection costs.
We are happy to help.
I have not received my refund after 14 days. What should I do?
Have you not received the amount back into your bank account after 14 days? Please contact us. We will be happy to check the status of your refund for you.