For the Netherlands and for
Belgium
It may take a few days before the payment is visible in the EasyPark app
Sometimes you may still see a message in the EasyPark app stating that there’s an outstanding invoice or amount, even if you’ve already paid.
Check the status of your payment in the Riverty app
If the invoice is marked as fully paid there, there's nothing more you need to do. In that case, we advise you to simply wait. You can still start a new parking session in the EasyPark app. There’s no need to contact EasyPark – they won’t be able to assist with this.
Check whether the direct debit was successful
Using direct debit? Check your bank account to see if the amount has been withdrawn. Sometimes a direct debit may fail, for example due to insufficient funds. If the payment didn’t go through, please pay the invoice via the Riverty app or the iDEAL payment link in the email you received from us. For faster processing in the future, we recommend using iDEAL or the app.
You can find more information in this article: The direct debit was not successful, why is that?
Did you make a manual bank transfer?
A manual transfer may take a few days to be processed. As long as the invoice is shown as paid in the Riverty app, there’s no need to worry.
Download the Riverty app!
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