For the Netherlands and for
Belgium
To make the return process as smooth as possible, a number of actions are required
These include reporting the return of your order to both the webshop and Riverty and keeping a return slip to prove that you returned your order. Check the link below with all the required actions.
Contact the webshop to let them know you are returning your order
We advise you to check the return process with the webshop and register your return. This way the shop is informed that an order will be returned.
Report your return to Riverty
You can report a return to Riverty via the return button in our emails, the app and MyRiverty.
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Pay the products you do want to keep By registering your return with Riverty, you ensure that you only pay for the products you want to keep and avoid possible collection costs. We temporarily suspend your payment so that the shop has time to process your return. |
Do you need more information about returns?